SOP: Sender Verification Email in SendGrid

(Single Sender Identity)

Purpose:
 To verify a sender email address in SendGrid so emails can be sent from a trusted and approved “From” address.

Who This Is For:
 Team members responsible for email setup, onboarding, or SendGrid configuration when domain authentication is not yet complete.

Time Required:
 5–10 minutes

✅ Prerequisites

• Active SendGrid account
  
  

• Access to the sender email inbox
  
  

• Physical business mailing address
  
  

Step 1: Open Sender Authentication

1. Log in to SendGrid
   
   

2. Go to Settings → Sender Authentication
   
   

3. Under Single Sender Verification, click Create New Sender
   
   

Step 2: Enter Sender Details

Fill in all required fields:

Sender Information

• From Name (Business or Person)
  
  

• From Email Address (Must be accessible)
  
  

• Reply-To Email (Optional)
  
  

• Company Name
  
  

• Company Website
  
  

Address Information (Required by Law)

• Street Address
  
  

• City
  
  

• State/Province
  
  

• Postal Code
  
  

• Country
  
  

Click Create

? This information appears in email footers for compliance.

Step 3: Verify Sender Email Address

1. Check the inbox of the From Email Address
   
   

2. Look for an email from SendGrid
   
   

3. Click Verify Single Sender
   
   

⚠️ This link expires—verify promptly.

Step 4: Confirmation in SendGrid

After clicking verify:

• You’ll see a success confirmation
  
  

• The sender status changes to Verified
  
  

You can now send emails from this address.

Step 5: Confirm Active Sender

1. Return to Settings → Sender Authentication
   
   

2. Confirm sender shows Verified
   
   

3. Select it as the default sender if needed
   
   

❗ Common Issues & Fixes

❌ Didn’t Receive Verification Email

• Check spam/junk folder
  
  

• Confirm email address is correct
  
  

• Click Resend Verification
  
  

❌ Link Expired

• Re-send verification email from SendGrid
  
  

❌ Can’t Send Emails

• Sender not verified
  
  

• Domain authentication may be required for higher volume
  
  

✅ Completion Checklist

• Sender identity created
  
  

• Verification email received
  
  

• Verification link clicked
  
  

• Sender status shows Verified
  
  

• Test email sent successfully
  
  

? Best Practices

• Use a real inbox (not no-reply initially)
  
  

• Verify every sender address
  
  

Migrate to Domain Authentication for production sending